A global social enterprise improving lives via mobile

Alliance Magazine: What has suddenly got 100 times cheaper and 10 times faster? According to a new study by the Center for Global Development and the World Bank, citizen feedback in poor countries. Working with Viamo, they reduced the costs of surveying citizens by more than 95 per cent. As some 75 per cent of the world’s population now has access to a mobile phone, it is easier than ever to gather direct feedback.

Civic solutions: a new era for citizen feedback

Farm Radio, Tanzania: Viamo technology has changed the way we do things. They’ve improved the voice services we have been using which had limitations and lots of technical problems. Using Viamo, we can create surveys and use them easily in programs. They have simplified the way we are working. Our content is much more interactive now.

Kassim Sheghembe

Airtel, Malawi: This is information which the simple Malawian would have otherwise gotten after meetings with farming advisors, health advisors or other NGOs who do not visit them frequently. All in all, the 3-2-1 Service is helping to improve lives.

Tione Kafumbu, Marketing Executive

Self Help Africa: What better way to help Ugandan farmers than to teach them to help themselves, and in their mother tongues.

Tony Kisadha, Uganda Director

UNDP: The use of voice messaging is particularly promising as it is able to reach populations with low levels of literacy.

3-2-1 Innovation

Chemonics: The 3-2-1 Service's use of interactive voice response technology enables the INGC to better communicate with citizens in these remote areas where the Internet is scarce and literacy is low.

Storm Warnings in Mozambique

GSMA: Stories such as Georgette's remind us of the real people who are using the mobile service and have seen real change in their lives as a result of having more information.

Putting a human face on a mobile service for women: the story of Georgette in Madagascar