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The COVID-19 pandemic has created unprecedented challenges for communities. In vulnerable communities, access to information and resources is limited making it crucial to find innovative solutions to mitigate the risk of the virus and protect the health of these communities.

That’s where Dial-COVID came in.

Dial-COVID is a toll-free mobile tool that uses Interactive Voice Response (IVR) technology to provide crucial information about COVID-19, track symptoms and prevent its spread. Led by University of Washington, by using our Viamo Platform even the most remote communities and empowers refugees with knowledge and resources to protect themselves.

The impact of Dial-COVID has been substantial, as detailed in a recent study. The use of IVR technology allowed the tool to reach isolated communities, providing them with up-to-date information about the virus and its symptoms as well as surveying symptoms from callers.

This not only helped to reduce the risk of COVID-19 but also gave people the knowledge needed to protect themselves and their families.

This study showcases the effectiveness of technology in addressing public health challenges and highlights the importance of innovative digital solutions in reaching remote communities. Dial-COVID serves as a powerful example of how technology can be leveraged to tackle complex public health issues.

Read the full paper here.