Make better decisions based on hearing directly from your customers, the people you serve, the general population or a specific demographic group.
Work in any language, use any question type, and communicate through any combination of channels: Interactive Voice Response (IVR), SMS, web app, Facebook messenger, etc.
Benefit from our advanced mobile survey features: complex conditional logic, randomized branching and answer options, retry patterns, drop-and-reconnect feature, voicemail detection, incentives, etc.
Design, manage and evaluate development projects, as well as conduct: market studies, academic research, policy design, social indices, opinion research, etc.
Our system can already call nearly every mobile phone on the planet. With our direct connection to mobile network operators, we have the lowest airtime costs and the highest call reliability.
Learn from our experience in conducting more than 200 different mobile surveys, some with more than 35 questions. We help our partners generate the insights they need while reducing their costs, biases, responder fatigue, and drop-off rates.
Our methodology has been endorsed by the World Bank and the Center for Global Development.
Send your mobile surveys to the people you serve through your projects, to a representative sample of the national population, or to a specific demographic group. Through our partnerships with mobile network operators, we have access to lists of phone numbers disaggregated by gender, age, location, and income.
Chemonics: The 3-2-1 Service's use of interactive voice response technology enables the INGC to better communicate with citizens in these remote areas where the Internet is scarce and literacy is low.Storm Warnings in Mozambique
Alliance Magazine: What has suddenly got 100 times cheaper and 10 times faster? According to a new study by the Center for Global Development and the World Bank, citizen feedback in poor countries. Working with Viamo, they reduced the costs of surveying citizens by more than 95 per cent. As some 75 per cent of the world’s population now has access to a mobile phone, it is easier than ever to gather direct feedback.Civic solutions: a new era for citizen feedback
GSMA: Stories such as Georgette's remind us of the real people who are using the mobile service and have seen real change in their lives as a result of having more information.Putting a human face on a mobile service for women: the story of Georgette in Madagascar
Farm Radio, Tanzania: Viamo technology has changed the way we do things. They’ve improved the voice services we have been using which had limitations and lots of technical problems. Using Viamo, we can create surveys and use them easily in programs. They have simplified the way we are working. Our content is much more interactive now.Kassim Sheghembe
Airtel, Malawi: This is information which the simple Malawian would have otherwise gotten after meetings with farming advisors, health advisors or other NGOs who do not visit them frequently. All in all, the 3-2-1 Service is helping to improve lives.Tione Kafumbu, Marketing Executive
Self Help Africa: What better way to help Ugandan farmers than to teach them to help themselves, and in their mother tongues.Tony Kisadha, Uganda Director
UNDP: The use of voice messaging is particularly promising as it is able to reach populations with low levels of literacy.3-2-1 Innovation