Use any device, and any channel to collect data with our digital forms.
Stop losing reports. Send reminders when reports are due.
Get real-time data validation, real-time analytics, and visualize your results in any required format. Connect to your existing systems with our open API.
Record the details of interactions with the people you serve — beneficiaries and clients. Capture every interaction or aggregated data to track progress over time.
Calculate key performance indicators and automatically trigger alerts when the information needs your attention. Integrate the data into your current system, or create custom dashboards based on your metrics.
Capture geolocated data for mapping visualizations for food security, infrastructure planning, or market information.
Get information from your team, or anonymously from the public with SMS polling. People affected by natural or man-made turmoil can report directly and securely into the system via a dedicated phone number.
The process is simple:
Our digital forms are fully customisable by non-engineers, and our platform is already connected with telecoms in more than 20 countries.
Benefit from our in-country presence in the largest markets in Africa and Asia. Our local staff have experience implementing digital form processes and can help you with the design, the implementation and the evaluation of your system.
Generate custom reports and dashboard, or integrate with your own data systems and popular platforms such as DHIS2.
Chemonics: The 3-2-1 Service's use of interactive voice response technology enables the INGC to better communicate with citizens in these remote areas where the Internet is scarce and literacy is low.Storm Warnings in Mozambique
Alliance Magazine: What has suddenly got 100 times cheaper and 10 times faster? According to a new study by the Center for Global Development and the World Bank, citizen feedback in poor countries. Working with Viamo, they reduced the costs of surveying citizens by more than 95 per cent. As some 75 per cent of the world’s population now has access to a mobile phone, it is easier than ever to gather direct feedback.Civic solutions: a new era for citizen feedback
GSMA: Stories such as Georgette's remind us of the real people who are using the mobile service and have seen real change in their lives as a result of having more information.Putting a human face on a mobile service for women: the story of Georgette in Madagascar
Farm Radio, Tanzania: Viamo technology has changed the way we do things. They’ve improved the voice services we have been using which had limitations and lots of technical problems. Using Viamo, we can create surveys and use them easily in programs. They have simplified the way we are working. Our content is much more interactive now.Kassim Sheghembe
Airtel, Malawi: This is information which the simple Malawian would have otherwise gotten after meetings with farming advisors, health advisors or other NGOs who do not visit them frequently. All in all, the 3-2-1 Service is helping to improve lives.Tione Kafumbu, Marketing Executive
Self Help Africa: What better way to help Ugandan farmers than to teach them to help themselves, and in their mother tongues.Tony Kisadha, Uganda Director
UNDP: The use of voice messaging is particularly promising as it is able to reach populations with low levels of literacy.3-2-1 Innovation