Dear Partners,

The global COVID-19 pandemic requires new innovations and new programs but these can take time to fund and implement. What about existing development projects currently serving vulnerable populations? These projects are already addressing information gaps, economic disparities, and humanitarian crises. How can we add an important COVID-19 response element to the great work you’re already doing?

Viamo can help. We have the tools, the existing relationships – with partners, telecoms, and ministries – and the experience to help you add COVID-19 programming to your existing project  effectively and efficiently. Our work with VillageReach in Malawi is a great example.

For several years, VillageReach has operated a call center in Malawi in collaboration with the Ministry of Health. The Chipatala cha pa Foni or “Health Center by Phone” is staffed by up to 20 agents trained to answer a variety of health questions. VillageReach uses Viamo’s Call Center Application to handle the large volume of calls each month. All the calls are free of charge through a collaboration with Airtel Malawi, who continually promotes the call center to their customers. Last year VillageReach started to transition the project to the Ministry of Health, a plan that will result in a sustainable health call center with entirely local operations. 

Then, all of a sudden, the COVID-19 pandemic hit. In response, the Ministry of Health asked VillageReach and Viamo to help them add a COVID-19 component to their existing call center.  Within a few days, the call center’s experienced operators were trained on the COVID-19 protocols and were well prepared to answer the flood of incoming calls.

The call center is promoted through the 3-2-1 Service where additional information on COVID-19 is available in Chichewa, the national language of Malawi. Viamo developed and launched these key messages, based on best practices from the World Health Organization, in collaboration with the Ministry of Health and VillageReach in less than a week. Airtel’s 4.1 million subscribers now have access and can increase their knowledge and understanding of the coronavirus. So far, 217,000 listeners have listened to over 1.2 million key messages on COVID-19. The government is now promoting the 3-2-1 Service, identifying it as a trustworthy place for coronavirus information.

This announcement from the Malawi Ministry of Health directs callers to the 3-2-1 Service.

Our next step in Malawi is to support the Ministry of Health to conduct a remote training of community health workers on key aspects of COVID-19. The remote training will cover topics such as what is the coronavirus, identification of symptoms, the protocol for suspected cases, and preventive measures like hand washing and social distancing. We will deliver the information in the form of audio lessons accessible on simple mobile phones. We will include comprehension quizzes at the end of each module to track progress on learning objectives. We will share all of the data via dashboards in real time so the Ministry of Health and the consortium partners can take appropriate action.

By pivoting on a project that was already in place, VillageReach and Viamo quickly and effectively contributed to the COVID-19 response in Malawi. Together we will provide important information to health workers and the general public, capitalizing on existing partnerships and Vaimo’s existing mobile solutions. 

Do you have a project you are interested in adapting? Get in touch with us for more information on how we can help you integrate a COVID-19 response into your current programming.

The 3-2-1 Service

Viamo’s flagship product, the 3-2-1 Service, is a free information service available in 18 different countries globally. Callers can access pre-recorded audio messages in local languages for free.

To date, over 4 million people have accessed more than 12 million key pieces of information through our 3-2-1 Service:

Want to hear for yourself? Call +1-650-866-1481 to listen to COVID-19 messages from our Service in Uganda, where English is one of the six available languages.


Viamo’s three pillars of support to our partners for responding to COVID-19 quickly, cost-effectively, and at scale:

Pillar 1: Community Awareness through the 3-2-1 Service, Hotlines and Targeted Mass Messaging (TMM).
Pillar 2: Health System Strengthening through Remote Training, Job Aids, Surveys.
Pillar 3: Child Protection and Learning Support through Remote Learning, Edutainment, and more.


Want to explore mobile engagement options for your COVID-19 response and prevention projects? Get in touch with us and find out how we can expand your reach and impact! 

Click Here to Read More About Viamo’s COVID-19 Response.