Viamo is a global social enterprise with the mission of improving lives via mobile, by enabling more access to information on a range of different topics to empower communities to make informed decisions. Part of this work includes providing free access to gender-specific information, such as gender-based violence, reproductive health services and more.

In Nepal, as part of the IDEO.org Amplify program — a series of innovation challenges funded by the UK Department of International Development — we are addressing the challenge of access to information on reproductive health and available services, especially during emergencies. The 3-2-1 Service is an on-demand, dial-in mobile information service which allows anyone to access information at no cost. Viamo will provide answers to common health volunteer questions via this on-demand platform. We aim to equip Female Community Health Volunteers with the skills and knowledge they need to provide timely, quality sexual and reproductive health information to their communities in times of emergency when they may be cut off from traditional services.

Field testing of the 3-2-1 Service in Lamki, Dhangadhi with Female Community Health Volunteers, April 2019. Credit: Ursula Singh.

Since becoming a part of the Amplify program, we have trialed more human and user-centered design, with a focus on rapid iteration and prototyping. During each project phase, we have involved users throughout the process to gain real-time feedback. This has allowed us to quickly resolve challenges, to ensure we are having maximum impact with our messaging, and to design a product that meets the user’s needs.

We believe in the tangible relationship between information access and well-being and are excited for the impact this information will have on the lives of our target communities. With increased quality information, Female Community Health Volunteers will be empowered in providing quality care and communities will grow resilient during times of natural disaster.