3 Pillars for COVID-19 Response

 

Viamo’s three pillars of support to our partners for responding to COVID-19 quickly, cost-effectively, and at scale:

COMMUNITY AWARENESS

HEALTH SYSTEM STRENGTHENING

  • Remote Training
  • Job Aids
  • Surveys
CHILD PROTECTION & LEARNING SUPPORT

  • Remote Learning
  • Edutainment (Wanji Games)

Our COVID-19 Response Timeline

May

  • 05/20/20: Viamo partnered with Hirondelle to add a COVID-19 daily bulletin to the 3-2-1 Service in Burkina Faso.
  • 05/18/20: COVID-19 daily news content added to the 3-2-1 Service in Nigeria.
  • 05/11/20: In collaboration with Breakthrough ACTION-Nigeria (BA-N), COVID-19 orientation was conducted for 3,000 Community Volunteers via remote training in Nigeria.
  • 05/04/20: Viamo is partnering with RTI under the USAID MERIT project in Malawi for a remote training of 18,200 teachers and school section heads.
  • 05/01/20: In collaboration with a partner in Rwanda, Viamo started a messaging campaign for 20,000 project beneficiaries through pre-recorded audio messages. 

April

  • 04/30/20: Wanji Game about COVID-19 prevention launched in DRC in partnership with PVI and JHUCCP Breakthrough ACTION. We use this interactive “listen-then-choose” audio game to promote positive behavior and to test players’ current knowledge and understanding of prevention techniques.
  • 04/27/20: COVID-19 Wanji Game added to the 3-2-1 Service in Madagascar.
  • 04/24/20: Viamo partnered with World Vision in Niger to deliver COVID-19 prevention messages through communication campaigns. The messages were sent to 1,720 beneficiaries (Community leaders, monitors, etc.) in four local languages.
  • 04/24/20: In collaboration with a partner in Ethiopia, Viamo will deliver COVID-19 messages through communication campaigns. The messages will be delivered in three local languages.
  • 04/23/20: COVID-19 messages added to the 3-2-1 Service in Afghanistan.
  • 04/22/20: Viamo partnered with CARE International in Tanzania to deliver COVID-19 messages through the 3-2-1 Service, surveys, and push campaigns, and to conduct remote training.
  • 04/15/20: COVID-19 messages and Wanji Game added to the 3-2-1 Service in Ghana.
  • 04/15/20: COVID-19 messages added to the 3-2-1 Service in Zambia.
  • 04/15/20: COVID-19 messages added to the 3-2-1 Service in Indonesia.
  • 04/11/20: Viamo partnered with Mercy Corps and four other coalition organizations in Haiti to deliver COVID-19 messaging through Targeted Mass Messaging (TMM) and a hotline. 
  • 04/11/20: COVID-19 messages added to the 3-2-1 Service in Mali.
  • 04/02/20: COVID-19 messages added to the 3-2-1 Service in Niger.
  • 04/01/20: COVID-19 messages added to the 3-2-1 Service in Mozambique.

March

  • 03/30/20: COVID-19 messages added to the 3-2-1 Service in DRC.
  • 03/30/20: COVID-19 messages added to the 3-2-1 Service in Botswana.
  • 03/30/20: Viamo conducted an automated mobile phone survey of 1,100 people in seven different provinces of Nepal for the Nepal UN Resident Coordinator’s Office (UNRCO). What did we learn? Most people were aware of the novel coronavirus (83% of respondents) and felt that they knew how to protect themselves from contracting COVID-19 (71% of respondents). Perceived risk of the virus was low, only around 15% of people felt that they and their family are at risk.
  • 03/26/20: COVID-19 messages added to the 3-2-1 Service in Burkina Faso.
  • 03/25/20: COVID-19 messages added to the 3-2-1 Service in Malawi.
  • 03/25/20: Wanji Game about COVID-19 prevention launched in Malawi in partnership with PVI. We use this interactive “listen-then-choose” audio game to promote positive behavior and to test players’ current knowledge and understanding of prevention techniques.
  • 03/25/20: Viamo began directing callers via the 3-2-1 Service in Malawi to a call center if they need more information on COVID-19. This existing call center is a partnership between the MOH, VillageReach and Viamo.
  • 03/25/20: COVID-19 messages added to the 3-2-1 Service in Rwanda.
  • 03/25/20: COVID-19 messages added to the 3-2-1 Service in Nigeria.
  • 03/23/20: COVID-19 messages added to the 3-2-1 Service in Uganda.
  • 03/23/20: Wanji Game about COVID-19 prevention launched in Uganda in partnership with PVI. We use this interactive “listen-then-choose” audio game to promote positive behavior and to test players’ current knowledge and understanding of prevention techniques.
  • 03/23/20: Viamo partnered with UNICEF in Pakistan. Awareness messages on social distancing will be sent in 60 high-risk locations using Targeted Mass Messaging (TMM), aiming to reach at least 7 million listeners. 
  • 03/23/20: Viamo partnered with the International Rescue Committee (IRC) in Pakistan. A series of specialized voice messages will be sent to 1.5 million citizens, identified as extremely vulnerable. We will follow up this campaign with a knowledge, attitude, and practice survey to measure impact.
  • 03/22/20: Viamo submitted a solution in German Government’s COVID-19 Hackathon #WirVsVirus and was selected among the 20 winning projects, out of 1,500 submissions.
  • 03/20/20: COVID-19 messages added to the 3-2-1 Service in Cambodia.
  • 03/19/20: COVID-19 messages added to the 3-2-1 Service in Tanzania.
  • 03/19/20: Wanji Game about COVID-19 prevention launched in Tanzania in partnership with PVI. We use this interactive “listen-then-choose” audio game to promote positive behavior and to test players’ current knowledge and understanding of prevention techniques.
  • 03/19/20: Children’s educational content about COVID-19 launched on the 3-2-1 Service in Tanzania, in partnership with Ubongo Kids.
  • 03/17/20: Wanji Game about COVID-19 prevention launched in Nepal in partnership with PVI. We use this interactive “listen-then-choose” audio game to promote positive behavior and to test players’ current knowledge and understanding of prevention techniques.
  • 03/17/20: Viamo is supporting USAID’s response to COVID-19 in Nigeria by pushing SMS and IVR messages to the general population in priority areas, as well as messages to health workers with Frequently Asked Questions about the virus.
  • 03/15/20: COVID-19 messages added to the 3-2-1 Service Madagascar.
  • 03/13/20: COVID-19 messages added to the 3-2-1 Service in Nepal.
  • 03/11/20: The World Health Organization declares COVID-19 a global pandemic.

Our approach:

Viamo offers a full-service approach which combines:

Interactive, targeted and measurable mobile engagement campaigns and surveys

Full-featured mobile engagement solutions to serve complex programing on IVR, SMS, Apps, Web and IM bots

In-country design and implementation support in most emerging markets

Strategic connections to telecoms to offer special services and guarantee the lowest price, highest reliability, largest scale

Want to explore mobile engagement options for your COVID-19 response and prevention projects? Find out how Viamo can help!